Why OptiHR

How we help

clear goals, measurable results

KPI development & performance systems

We develop measurable KPIs for every role, tied to your business objectives, then build the system around them — goal-setting, check-ins, appraisals, feedback, development plans.

legally compliant, CCMA-ready

Performance Improvement Plans

Our PIPs document underperformance, set clear targets, specify the support provided and fix timelines — the record you need for a performance dismissal to stand at the CCMA.

keep the people worth keeping

Retention strategy & career pathing

We identify why people leave, then build retention strategies and clear career paths so employees see a future with you.

Deliverables

What you get

Clear KPIs for every role, tied to business objectives

A performance system your managers will actually use

Improvement processes that hold up against unfair dismissal claims

Lower turnover — your best people stay

Higher engagement — staff know where they stand

Ideal For

Who we work with

Businesses losing good people to competitors through high turnover

Companies where employees don't know what's expected or how they're measured

Organisations in Gauteng and nationwide with performance systems that exist only on paper

Employers facing CCMA claims after dismissing without a proper process

Managers who avoid difficult performance conversations

Private schools improving educator performance and retention

Our Advantage

Why choose OptiHR

You cannot dismiss on a feeling — without a documented, fair process the CCMA orders reinstatement or compensation.

This is incapacity, not misconduct — poor performance requires counselling, monitoring and an incapacity enquiry before you may dismiss.

Legal compliance built in — Our owner is an admitted attorney. Your system complies with the LRA and the Code of Good Practice: Dismissal, and holds at the CCMA.

We focus on retention, not just performance — Performance management that ignores engagement drives people out.

Manager training included — Systems fail when managers can't use them. We train your team to run these conversations legally.

Legal Framework

Legislation that applies

poor performance requires a fair process.

Labour Relations Act — Incapacity

Poor performance is incapacity under the LRA, not misconduct: counselling, a documented Performance Improvement Plan, time and support to improve, and an incapacity enquiry before dismissal.

incapacity enquiry requirements.

Code of Good Practice: Dismissal (2025)

The 2025 Code of Good Practice: Dismissal sets out what must be proven, the role of counselling and support, and how the incapacity enquiry runs.

Common questions about performance management

FAQ

What managers ask us about managing performance legally in South Africa.

Contact us

Can we dismiss an employee who is just not performing?

What is a Performance Improvement Plan and why do we need one?

How do we retain top performers in a competitive market?

What is an incapacity enquiry?

What our clients say

Begin Your Journey Today

Book a free consultation and find out exactly where your business stands — no commitment, no pressure.

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